**Refund and Return Policy for Custom Party Favors**
At Theme Of Your Dreams, customer satisfaction is our top priority. We take great pride in creating custom party favors that meet your unique specifications. However, due to the personalized nature of our products, we have the following refund and return policies in place:
**Refund Policy**
1. Custom Products:
- No Refunds- Since our party favors are custom-made to your specifications, we cannot offer refunds once production has begun. Please review your order details carefully before finalizing your purchase.
- Order Changes- If you need to make changes to your order, you must contact us within 24 hours of placing the order. After this period, changes may not be possible.
2. Defective or Damaged Items:
- If your custom party favors arrive damaged or with a manufacturing defect, please contact us via email within 5 business days of receiving your order.
- We will either replace the defective items or offer a refund, depending on the situation. Proof of damage (photos or videos) may be required for processing the claim.
3. Cancellations:
- Orders may only be canceled within 24 hours of placing the order. After 24 hours, we may have already started production, and cancellations will not be accepted.
- If the order is canceled within the allowable time frame, you will receive a full refund.
**Return Policy**
1. Custom Orders Are Non-Returnable: Due to the personalized nature of custom party favors, we do not accept returns unless the product is defective or damaged upon arrival.
2. Non-Custom Items:
- For non-custom or stock items, we offer returns within 5 days of receiving your order. Items must be unused and in their original packaging. A refund will be issued once we have received and inspected the returned items.
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
**How to Request a Return or Refund**
To request a return, refund, or replacement for damaged or defective items, please contact our customer service team at jaylee@themeofyourdreams.com with your order number and photos of the issue (if applicable). We will respond within 2 business days to assist you with your claim.
Thank you for choosing Theme Of Your Dreams for your custom party favor needs!
